This privacy policy applies to the collection, storage, use, and disclosure of personal information by or on behalf of Wren Legal Pty Ltd (ACN: 662 174 683) (referred to in this policy as ‘Wren Legal’, ‘our’, ‘we’ or ‘us’).
Wren Legal is committed to protecting your personal information and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs). The Privacy Act regulates the way we collect, use, disclose, keep secure and give you access to, your personal information.
This privacy policy sets out the type of information we collect and how we collect, store, use and disclose your personal information. By using any of our products or services, visiting our website (www.wrenlegal.com), interacting with us using any of our social media accounts or giving us your personal information, you agree to your information being collected, stored, used, and disclosed as set out in this Privacy Policy. If you have questions or concerns regarding this Privacy Policy, please feel free to contact us via email.
Collection of Information
In order to provide you with legal advice, we require information from you. All correspondence will be collected and stored, particularly in regard to sales, support, and accounts, including email.
Any information collected from this website by us is collected via correspondence from you or your business or company. This may be via telephone, email, mail, or another medium.
To provide legal advice, we may collect personal information from you, including your full name, date of birth, and contact details (including your residential address, e-mail address, and fax and telephone number). It may, on occasion, also be necessary for us to obtain other details from you.
Use of Collection Information
Subject to this Privacy Policy, we will not sell, loan, or provide access to your personal information to any third-party provider. In addition to other clauses in this privacy policy, we may use and disclose your personal information for the purpose of providing services to you, including to:
- improve the quality of our services, including for training purposes;
- assist with the administrative, direct, and indirect marketing, planning, service development, or research purposes of us and our contractors and service providers; and\handle any inquiries or complaints relevant to our services.
Storage of Collected Information
The security of your personal information is important. All personal information we collect will be held securely and in accordance with this Privacy Policy.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We take reasonable steps to protect your personal information and prevent unauthorised access, misuse, interference, loss, modification, or disclosure through the use of secure passwords, user logins, or other security procedures.
Wren Legal uses the database ‘Migration Manager’ to manage your matter, store your information and interact with the Department of Immigration’s online visa application portal. Migration Manager has been independently audited and awarded ISO27001 certification, an international standard for information security management. Migration Manager is also a member of AusCERT which organisation provides access to threat security intelligence services and 24/7 incident management and support, adding yet another layer of security to Migration Manager and your data.
However, we cannot provide guarantees regarding the security of information transmitted to us online, as the internet is inherently insecure. Nor can we guarantee the supply of information to us from you will not be intercepted. Information you transmit to us online is at your own risk. If you have any questions about security on this website, contact us via email.
Access to Collected Information
You may request access to any of your personal information held by us. If you consider that any personal information that we hold about you is inaccurate or if at any time your details change, you may contact us via email and we will take reasonable steps to ensure that such personal information is corrected.
You will have the right to access, in most circumstances, personal information which we hold about you. Your right to access is subject to some exceptions allowed by law. We will notify you of the basis for any denial of access to your personal information.
Communications
Wren Legal uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by emailing us or using the unsubscribe function on our correspondence.
Third Parties
Wren Legal may at its discretion use other third parties to provide essential services on our site, provide legal, accounting, auditing, or other professional services, or for our business processes including but not limited to e-newsletter communications and promotions. Wren Legal may share your details as necessary in order to engage these third parties. These third parties are prohibited from using your personally identifiable information for any other purpose.
Wren Legal does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information if required by law and when we believe that disclosure is necessary to protect our rights, comply with legal, regulatory and other obligations and/or comply with a judicial proceeding, court order or legal process served on this website.
Complaints
If you have a complaint about a breach of this Privacy Policy, then you may provide details via email. You should provide sufficient details to allow us to understand what you allege has occurred and when and any supporting evidence. We may ask you to provide additional information.
We will notify you in writing of our determination, generally within 30 days. If you are not satisfied with our determination or you do not receive a response within 30 days, then you can contact us to discuss your concerns and you can refer the complaint to the Office of the Australian Information Commissioner www.oaic.gov.au
Cookies
Cookies are small data files that one’s browser places on one’s computer or device. Cookies help browsers navigate a website. The cookies themselves cannot collect any information stored on your computer or your files.
We use cookies through Google Analytics and Tag Manager to learn more about the way you interact with our website and to help us improve your experience when visiting it.
We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by Wren Legal or the websites of any third-party suppliers by changing your browser settings; see the help function within your browser for further details.
Links
Links on this website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.wrenlegal.com
Changes to Privacy Policy
If we make amendments to this privacy policy then the current version will be updated on our website. Wren Legal reserves the right to amend this Privacy Policy at any time.
